1. General

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By placing an order with us, you agree to be bound by these Terms & Conditions. These Terms apply to all goods and services supplied unless otherwise agreed in writing.

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2. Legal Disclaimer & Consumer Rights

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Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights you may have under the Consumer Guarantees Act 1993 (CGA) or any other applicable New Zealand consumer protection laws.

Where goods are supplied for business purposes, the Consumer Guarantees Act 1993 may not apply.

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3. Custom Apparel Orders

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All apparel supplied by us is custom-made to order and produced strictly in accordance with customer-approved specifications and proofs.

Before production begins, customers will be provided with a design proof for review and approval.

Approval of the design proof constitutes confirmation that:

• All names, numbers, spelling, colours, logos, sizes, and design elements are correct

• The customer accepts the final design exactly as approved

Once approval is given, responsibility for accuracy transfers to the customer, except where a manufacturing defect or failure to meet statutory guarantees is identified.

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4. Proof Approval Responsibility

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Upon approval of the design proof, we are not responsible for:

• Spelling or typographical errors

• Incorrect names or numbers

• Colours, logos, or design elements as approved in the proof

Customers are solely responsible for carefully checking all details prior to approval.

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5. Production & Changes

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Once production has commenced:

• No changes, cancellations, or amendments can be made

• Orders cannot be stopped or altered

Production begins immediately after proof approval unless otherwise stated.

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6. Returns & Refunds Policy

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As all apparel is custom-made:

• Returns or refunds for change of mind are not accepted once production has commenced

A full refund will only be issued in the event of a major manufacturing fault, as determined at our sole discretion.

Where applicable under New Zealand consumer law, we may offer a repair, replacement, or refund for faulty goods.

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7. Manufacturing Faults

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A manufacturing fault refers to defects in workmanship or materials that result in the product not matching the approved proof or failing to meet statutory guarantees.

Minor variations in colour, placement, or finish that are consistent with industry standards do not constitute a manufacturing fault.

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8. Limitation of Liability

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To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our products.

Our total liability for any claim is limited to the value of the goods supplied.

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9. Governing Law

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These Terms & Conditions are governed by and construed in accordance with the laws of New Zealand, and any disputes shall be subject to the exclusive jurisdiction of New Zealand courts.

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10. Production Timeline

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Production timelines are estimates only and begin once both payment and proof approval have been received.

Estimated production timeframes will be provided at the time of ordering but may vary due to:

• Order volume

• Supplier availability

• Material or stock delays

• Force majeure events beyond our control

We are not liable for delays outside of our reasonable control.

Rush orders may be available upon request and may incur additional fees.

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11. Delivery & Collection

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Delivery timeframes are in addition to production timelines.

Shipping costs, methods, and estimated delivery times will be confirmed at checkout or on the invoice.

While we take reasonable steps to ensure timely delivery:

• We are not responsible for delays caused by couriers or third-party delivery providers

• Risk of loss or damage passes to the customer upon dispatch

Customers are responsible for providing accurate delivery details. Additional charges may apply for re-delivery due to incorrect information.

Local pickup, where available, must be collected within a reasonable timeframe once the order is ready.